Question 1

How quickly will I receive a response to my inquiry?

Accepted Answer

Our sales engineering team responds to all inquiries within 4 business hours during working days (Monday-Friday, 9:00-18:00 GMT+8). For urgent project requirements, you can reach us directly via WhatsApp for immediate assistance.

Question 2

What information should I include in my RFQ for the fastest response?

Accepted Answer

For the fastest quotation, include: (1) total project area in m² or ft², (2) preferred product line (capped composite, marine grade, or heavy-duty), (3) color preference, (4) destination port, and (5) project timeline. If you have architectural drawings or specifications, attaching them will help us provide a more precise quotation.

Question 3

Do you offer DDP (Delivered Duty Paid) shipping?

Accepted Answer

Yes, we offer DDP shipping to most major ports worldwide including USA, Europe, Middle East, Southeast Asia, and Australia. Our logistics team handles all customs documentation, duties, and last-mile delivery. DDP quotations are provided upon request with your destination address.

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